Royal Comfort Firm Double Sided Summer/Winter Queen Mattress

Returns & Refund

Furniture Super Mart has a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it in. Products must be returned unopened and in its original packaging to be transported safely. A receipt or proof of purchase will also be required.

To initiate a return, you can contact us at sales@furnituresupermart.com.au or contact us on (03) 97915958. Note that products will need to be returned to the following address: 2/28-38 Frankston - Dandenong road, Dandenong South VIC 3175.

You can always contact us for any return inquiries at sales@furnituresupermart.com.au.

Damages:

Please inspect your order once received and contact us immediately or within 7 days of receiving the item if defective, damaged or if you receive the wrong item, so that we can correct the issue. Due to stock levels and delivery scheduling, please allow up to 14 days.

Exceptions / non-returnable items

Damages or wear caused by usage is exempt. Change of mind if the product has been opened and used cannot be returned. Faults or defects that are caused by customer usage is unfortunately not accepted.

Exchanges

Exchanges are excepted if you have not yet received your product and it is still stored in our Dandenong warehouse, the fastest way to ensure your swap or exchange for a different product is to visit our showroom. If a product was custom made for you to your specifications, or has been ordered specifically for you via third party, a swap may still be applicable less 30% of the deposited made. This can be handled on a case by case basis. email sales@furnituresupermart.com.au or contact us on (03) 97915958.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved (ensuring it is in its unopened original packaging). If approved, you’ll be automatically refunded within 14 business days. Please remember it may take some time for your bank to process and post your refund. If more than 15 business days have passed and you still have not received your funds, please contact us at sales@furnituresupermart.com.au or on (03) 97915958.

Change of Mind

When making a purchase, be sure to choose carefully as refunds for incorrectly choosing a product are not refunded if opened, or removed from your products original packaging.

Shipping

Delivery Charges

Delivery is scheduled via third party couriers and is paid directly to third parties, as Furniture Super Mart is does not receive delivery funds in any form, a refund cannot be issued.